Shipping Costs

Calculated Shipping Fee: Shipping fees are automatically calculated at checkout based on your order.
Free Shipping: Enjoy free shipping on all orders over NZD $250 in a single transaction.

Payments

We accept the following payment methods for online purchases:

• WindCave Direct Bank Transfer

• Visa

• Mastercard

• American Express

• PayPal

Delivery Times

Standard Delivery Time: 4–7 business days from the date the order is processed.

Express Post: 2-5 business days from the date the order is processed.

Delivery to Rural or Remote Areas: 9-12 business days.

Please Note: Delivery times are estimates and may vary due to the following factors:

• The shipping address provided.

• Delays caused by shipping couriers.

• Credit card verification processes.

• Unforeseen circumstances outside our control, such as third-party delays or adverse weather conditions.

• Public holidays and weekends, which are not included in delivery estimates.

Changes to Shipping Address

To request a change to the shipping address of your order, please contact us immediately at customerservice@acmedelavie.com.au. Once your order has been shipped, we regret that we are unable to make any changes to the shipping address.

Tracking Your Order

Tracking information will be available if you provide a valid email address during the checkout process.

If you do not see the tracking email in your inbox, please check your junk or spam folder.

GST Exemption for New Zealand Customers

Goods shipped to New Zealand are not subject to Australian GST (Goods and Services Tax). Prices displayed on our website are inclusive of GST for Australian customers but will be adjusted at checkout for New Zealand orders to reflect the GST exemption.